Got Questions?
Frequently Asked Questions
As each of our garments and accessories is meticulously handcrafted to order, we do not offer refunds once a piece has been sold. However, in the rare instance of a genuine quality concern on a custom order (excluding sale pieces), we may, at our discretion, offer an exchange for store credit, provided it meets our terms and conditions.
Please note: All DISCOUNTED Sale pieces are strictly NON-EXCHANGEABLE / NON-REFUNDABLE.
For further details, please visit our returns page.
We condemn the infamous 'fat tax' that many designers impose on custom sizing. At Papa Don't Preach, we believe that a garment should be made to fit — for your body was not made to fit the dress. We offer custom sizing at no additional cost, ensuring that every piece is crafted with the same dedication to fit, comfort, and beauty, regardless of size.
Yes, we offer repairs and minor refittings up to 6 months from the date of purchase. Minor adjustments in fit are complimentary within the first 6 months. Major sizing alterations may incur a nominal charge, as they often require reconstructing the garment, reopening seams, and restoring hand-embellished embroidery from scratch.
Our designs embody the essence of slow luxury, handcrafted from start to finish by skilled Indian artisans. Every embellishment is delicately placed by hand, a labor of love that takes twice or even three times longer than machine-made alternatives. This level of craftsmanship ensures that each piece is an heirloom investment in artistry, heritage, and timeless style.
Absolutely. We celebrate individuality and offer silhouette modifications. However, as this involves a complete reconstruction from pattern development to fabric curation, intricate hand embroidery, and expert tailoring, an additional charge will apply to honor the artisans' craftsmanship and time.
It depends on the footwear design. We offer select styles where heel height modifications are possible. Our standard offerings include a curated range of 3-inch and 5-inch options to ensure both comfort and elegance.
Every embellishment we use is carefully chosen for its beauty and longevity. Store your pieces in our up-cycled dust bags. Keep them in a cool, dry place, and avoid exposure to direct sunlight, moisture, or extreme temperatures to maintain their brilliance.
We offer select pieces in children's sizing at a lower price point. For customized matching ensembles, lighter designs may have a reduced cost, but intricate pieces remain subject to craftsmanship, material, and detailing similar to our couture collections.
Each of our creations is designed as a complete vision. For this reason, we do not sell pieces as separates.
Shoes & Bags: 4 weeks
Pret / RTS: 4–5 weeks
Demi-Couture & Bridal: 6–8 weeks
If you require a faster turnaround, we would be delighted to explore possibilities based on our artisans' availability.
We accept Cash Deposit, Debit/Credit Cards, UPI, PayPal, Razorpay, Amex, and Direct Bank Transfers.
We provide minor alterations, such as an inch of tightening or loosening, free of charge during the first fitting. For adjustments beyond 2 inches, there will be an additional charge, as these require more intricate restructuring.
Unlike mass-produced brands, each of our pieces is a work of art requiring exceptional care in packaging and transit. We charge a nominal shipping fee to ensure that every order is handled with the attention and protection it deserves.
Reimagine Your Lehenga — Pair the skirt with a crisp shirt or a structured blazer.
Elevate Your Blouse — Style it with high-waisted trousers, a saree, or a contemporary jacket.
Rework Your Dupatta/Veil — Transform it into a cape, sash, or statement belt.
Tailoring for a Fresh Look — Convert a long dress into a chic midi or alter a blouse into a structured corset.
PS: These are merely suggestions — these amendments are not undertaken by Papa Don't Preach.
Yes, we do. Please visit our website to explore our gift card options and share the joy of handcrafted luxury.
We do not offer EMI options. To initiate production, we require an 80% advance payment, with the remaining balance to be cleared before dispatch.
No, we do not offer COD. However, if you prefer to pay in cash, you are welcome to make the payment at any of our retail locations.
Our creations transcend seasons, designed for year-round wear. However, we recommend avoiding heavy embellishments during monsoon months to preserve their beauty over time.
Absolutely. We can adjust the neckline, sleeve length, and add overlays or dupattas to ensure the outfit aligns with your style preferences while retaining its signature charm.
Solid-coloured designs can be customised in alternate shades. For printed garments, a complete customization process is required, taking approximately 10 weeks. Pricing will vary based on the complexity of the change.
Customization at Papa Don't Preach is not a mere color swap — it is an artful transformation. Changing the color or pattern involves sourcing new materials, adapting intricate embroidery, and ensuring the reimagined piece meets our meticulous quality standards.
Adding sleeves requires restructuring the garment's balance and silhouette while maintaining its original design integrity. This level of precision demands additional craftsmanship, time, and materials.
Each piece is crafted to be treasured for a lifetime. Please refer to our Product Care Manual for detailed guidance on preserving the beauty and longevity of your handcrafted garments and accessories.
Bridal appointments can be booked online or in-store, subject to Shubhika's availability. A pre-charge of ₹1,00,000/- is required to secure the appointment, fully adjusted against the final order on a minimum order value of ₹5,00,000/-. The slot is 2 hours. The token is valid for 7 days post appointment and is non-refundable if the order is not closed in the stipulated time.
To schedule, please connect with your personal Preach stylist via WhatsApp or email.